A practice and publication
AI user‑centred design,
in UK central government.
Free tools, a course, and an embedded consultancy. Built around the GDS Service Standard and the Cambridge HCI for AI Systems methodology.
01The work
Three offerings.
Free tools, one course, and an embedded programme. Each stands on its own. Take whichever answers the question on your desk.
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i.
Tools
Plumb and Gauge
Two free tools. Plumb finds the gaps in an AI‑enabled service before an assessment panel does. Gauge maps where AI fits your profession's work, and where it shouldn't.
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ii.
Course
Assuring AI services
One course on reading AI services against the Service Standard, drawn from the book and the assessment work. In development. Two working materials are free today.
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iii.
Programme
Embedded consultancy
A senior practitioner with AI‑systems specialism, in your team at a day rate. Advisory for a head of profession, a community of practice, or hands‑on project delivery.
02The publication
A book, written in public.
Loopwork serialises a book on user‑centred design in the age of AI. Each essay published here becomes a chapter.
Newsletter
New essays as they publish, plus an annual reading list.
Currently writingThe thing never written down.
Sixteen chapters, six parts. No set schedule: essays come when they're ready, and subscribers read each one before it's archived.
03The practitioner
Chris Leo. Senior UCD on AI‑enabled work.
Fifteen years in user‑centred design, seven in UK central government, a Service Standard assessor. Loopwork is the practice and publication where that work lives in public.
Drawn from
Cambridge HCI for AI Systems·MRS Diploma·BSc Psychology