Essays
A book, written in public, one chapter at a time.
Sixteen chapters on designing AI‑enabled services in UK central government. Each publishes as an essay first. Refined through reader response. Then the manuscript.
01Currently writing
The chapter the practitioner is in.
Part 02 · Discovery · Chapter 04
The era of intent.
A reading of the shift from prompt‑led to intent‑led AI in central‑government services. What user research has to do when the user's stated input no longer matches what the model interprets, and what it means for service design when the system is reading for purpose rather than for words.
02The chapters
Sixteen chapters, six parts.
The book in full. Published first, then in progress, then yet to be written.
Part 01
Foundations
Three chapters
- 01
On Loopwork.
The founding manifesto. What the practice is for, who it's for, and the methodology it draws on. The shortest chapter in the book.
Read the essayPublished.
- 02
Title to follow.
Forthcoming.
- 03
Title to follow.
Forthcoming.
Part 02
Discovery
Three chapters
- 04
The era of intent.
The shift from prompt‑led to intent‑led AI, and what it asks of user research and service design.
Currently writing.
- 05
Title to follow.
Forthcoming.
- 06
Title to follow.
Forthcoming.
Part 03
Alpha
Three chapters
- 07
Title to follow.
Forthcoming.
- 08
Title to follow.
Forthcoming.
- 09
Title to follow.
Forthcoming.
Part 04
Assurance
Three chapters
- 10
Title to follow.
Forthcoming.
- 11
Title to follow.
Forthcoming.
- 12
Title to follow.
Forthcoming.
Part 05
Beta and live
Two chapters
- 13
Title to follow.
Forthcoming.
- 14
Title to follow.
Forthcoming.
Part 06
Practice
Two chapters
- 15
Title to follow.
Forthcoming.
- 16
Title to follow.
Forthcoming.
Newsletter
New essays, as they publish.
One email per essay. No promised cadence. The work is patient. Subscribers receive each essay before it's archived to the public list, plus an annual reading list at year‑end.