Training

Self‑serve training on AI user‑centred design.

Two courses. A foundation for UCD practitioners. A leader's brief for heads of profession. Free samples. Lifetime access.

FormatVideo, exercises, downloads AccessOne‑off purchase, lifetime

01The courses

Two courses at launch.

A foundational course for UCD practitioners moving into AI‑enabled work. A leader's brief for heads of profession.

  1. Course 01

    Foundational

    Designing AI‑enabled services

    A foundation in designing AI‑enabled services for UK central government. The Service Standard reread for AI work, with the cognition loop and the people in it as the spine.

    ForAny UCD practitioner LengthSix modules, ~5 hours

    What's covered

    1. 01What changes when the service is AI‑enabled
    2. 02The Service Standard, reread
    3. 03Discovery for the cognition loop
    4. 04Alpha and the people in the loop
    5. 05Assurance posture and the AI register
    6. 06A brief on next steps
    £480 one‑off, lifetime access
    Buy lifetime access Watch the free sample

  2. Course 02

    Leadership

    Leading AI‑enabled work

    A leader's brief on AI‑enabled work in UK central government. The five things a head of profession or deputy director needs a clear view on, and the conversations they shape.

    ForHeads of profession, deputy directors LengthFive modules, ~3 hours

    What's covered

    1. 01What AI‑enabled work asks of the profession
    2. 02Assurance posture and the AI register
    3. 03Reading risk in AI‑enabled delivery
    4. 04Capability shape: hiring and growing the profession
    5. 05The conversations: SROs, technology, ministers
    £680 one‑off, lifetime access
    Buy lifetime access Watch the free sample

02What's free

Sample first. Buy if it lands.

Every course has a full sample module. Two of the working materials sit free for anyone to use, with no email required.

  1. Sample module

    What changes when the service is AI‑enabled

    The first module of Designing AI‑enabled services. ~45 minutes, watch in browser.

    Watch

  2. Sample module

    What AI‑enabled work asks of the profession

    The first module of Leading AI‑enabled work. ~35 minutes, watch in browser.

    Watch

  3. Free download

    A reread of Service Standard points 1‑5

    A short PDF mapping the first five points to AI‑enabled work. Free, no email required.

    Download

  4. Free download

    Cognition loop and people loop, sketch

    A one‑page sketch of the two loops the practice is named for, ready to print and annotate.

    Download

03How it works

From sample to lifetime access, in four steps.

Self‑serve, asynchronous. Watch a sample, buy if it lands, learn at your pace.

  1. Step 01

    Watch a sample

    Every course opens with a full first module, free, in your browser. No email required.

  2. Step 02

    Buy with one click

    Card payment via Stripe. Personal cards and government purchasing cards accepted. VAT receipt sent automatically.

  3. Step 03

    A magic link arrives

    A signed link in your inbox unlocks the course. No passwords. The link works on any device you read email on.

  4. Step 04

    Lifetime access

    Watch in any order, at any pace. Updates and revisions land in your account. You keep them at no extra cost.

04The practitioner

Chris Leo. Senior UCD on AI‑enabled work.

Eighteen years in UCD, eight in UK central government. Cross‑government and HMRC Service Standard assessor. Trained on Cambridge's HCI for AI Systems methodology, the public reference for the practitioner's approach to AI‑enabled service design.

The training is written and presented by Chris. Each course updates as the methodology evolves. Lifetime access means lifetime updates.

Drawn from

Cambridge HCI for AI Systems·MRS Diploma·BSc Psychology

More on the practitioner